Customer Praise for Infectious Threads
are comments from real customers
have wanted the kreepsville666 zombie bag for over a year now and i
finally got the chance to order it. not only do i LOVE the bag and the
socks i ordered from infectious threads but i also loved the customer
service. the supplier ran out of the stalkings i originally ordered
but the staff went above and beyond to make it up to me. they made it
easy for me to choose something else i wanted in its place, and even
upgraded my shipping so that i received my order in only a couple days
without charging me for the upgrade. I do a lot of online shopping,
and i have to say i dont think i have ever dealt with a company that
was so helpful and willing to go out of their way to make a customer
happy. thank you guys so much, i will definitely be shopping with you
absolutely loved the customer service from you guys. Hands down, this
was the best experience with on line purchasing ever. My clothes are
even better in person. THANK YOU, Thank you so much!!!!"
just wanted to say thank you for your assistance with my order - you
guys were so helpful and the boots actually arrived a day earlier than
expected, so I didn't have to stress about what I needed to get done
before Saturday! ;-) I've already gotten a lot of compliments on them.
I really appreciate your great customer service and will definitely
be a repeat customer... you just have so much great stuff on your site!!
threads has been really helpful and efficient! As a confused customer
who has never bought
just wanted to let you know that I received my order a week ago and
the top I purchased is absolutely gorgeous! Thank you for the
EXCELLENT service. I have never had such great service or have met such
friendly people like yourself before. I will definitely buy from
your store again in the future!"
impeccable service causes me to return to your website time after time
rock! I'm super excited :) I don't usually write reply e-mails
but I had to say, I do a lot of shopping online because there aren't
very many cool punk/rockabilly clothing stores around me and the ones
that are are either rediculously expensive for what you get or they
carry tiny sizes that aren't really meant for curvy ladies like meself.
You have, by far, the best selection of awesome clothes that
I've ever come across. And at wicked prices to boot. Not to mention,
I'm super impressed with your customer service. Most people just
ship whatever they ship whenever they feel like shipping it and it could
be a week or it could be two months but they don't even give you an
idea. I will definitely be back to buy from you again and will pass
the word along to some friends :) Thanks!!!!"
you for the AMAZING and fast customer service. I ordered the Crimson
Shadows top, and the Victorian Aristocrat Vest on a Wednesday morning
and had it by Friday! Awesome service and awesome clothes. Will definitely
be coming back again and again"
"Best site I have ever ordered from, without a doubt!" submitted by Charlotte on 2/7/12
happy with the customer service and the great product! I ordered a pair
of Lip Service pants and a matching underbust corset, and was emailed
directly pertaining to the process and when to expect it...I also got
it sooner than anticipated, and they are hella sexy! Thank you so much,
I'm definitely shopping here again!"
just received my skirt from Infectious Threads and am so pleased! The
quality is wonderful and it fits like a glove! Thank you for not including
a receipt, I paid no extra fees which is always ideal. Thank you for
the great customer service and I look forward to our next interaction."
"Thank you so much for accommodating me, that is so kind of you!
When i read your email, i was really taken aback at how you took it
upon yourself to make sure i received good service, and i am so pleased<3
I can't thank you enough! I'll definitely be sure to promote you and
your company to everyone i know, and of course i'll continue to be a
customer as well! You're the best!"
you're the best!
you SO much. You have superb customer service and great clothing and
accessories. I look forward to many more purchases"
got the top and that came rather fast still for ordering online and
you were out of stock! I am impressed with your store and great customer
service! I will definitely buy more from you!!"
just placed and order with a couple days ago. Not only did it get here
in lightning fast time, but the bag that the shirt was in... AWESOME!
The shirt itself...Bad @ss! Thank you so much as I will be ordering
again from you soon for sure!!!"
thanks alot for the fast and friendly service! I have recieved
my Jezabel gown and shirt and it is the best! Again, thank you
so much and pictures will be coming soon!"
provides excellent customer service. I just placed my second order
w/ infectious threads and both orders were sent out very promptly the
next day and both times personal emails were received from her to advise
me on the status of my orders. Andee gave me prompt replies to
some questions that I had before submitting my purchases. The
items on her site change on a regular basis so there is always something
new and fun."
Super-fast and good service, the product were well packed and in good
quality! I'd like to say Extra Thanks for getting the dress to
Copenhagen, Denmark on time, even I ordered it a bit too late and wasn't
really sure that can it be done. Highly recommended web-shop !!! With
best regards, Ave"
"My email was sick, so i contacted Andee by phone and she helped me grab one of the last pairs of the Demonia Witch-08 skull shoes you guys had...and it wasn't even on the website anymore! So thanx to great customer service and especially 2 u ANDEE!" ... from Brandy on 10/3/10
"I received my shoes in yesterday and i just wanted to say that i absolutely love them. thank you so much and i will continue to shop with your wedsite,since this experiance was amazing!" ...from Irene 1/6/10
"Wow, thank you so much! This is why I continue to shop at Infectious Threads. The customer service is wonderful." ...from Amy 1-6-10
appreciate all you and Andee have done-you guys are absolutely the best!
wanted to drop a quick note to tell you guys that you're awesome! I
really appreciate the communication on this transaction and look forward
to doing more business with you in the future."
so much for your great customer service and quick replies. It was great
doing business with you."
for the excellent service! I love everything I bought and was very impressed
with how quickly it arrived. Will definitely be shopping here again
and will also recommend you to others:)
guys absolutely rock! Not only did you go above and beyond to help me
with my order, but I just received the blouse and the quality of the
material is better than I'd hoped for. I've bought other items through
the Internet and have been sadly disappointed when I've received them
due to poor quality and craftsmanship, but not so with yours."
I will def"Just
wanted to say thank you :) And out of all the online shops, you have
always been my favorite!"
service is quick and top notch and look forward to do more business
"...gawd Infectious Threads is WAY better than Hot Topic!" ...from Lizz on 2/12/09
would like to compliment you on the way you run this business. Your
professionalism is apparent. I do a lot of online ordering, and you
definitely have stood out with customer service (quick and efficient
"Thanks again for all your help and for taking the time to keep
me fully informed about the status of my order. Your commitment to customer
service really made me feel confident about my purchase and you totally
made me feel like I was buying cool stuff from a cool person and not
just some anonymous, faceless online storefront."
Threads is the best EVER the only online shop ive ever shopped at, the
only one i ever will. INFECTIOUS THREADS YOU GUYS ROCK"
is above the top customer service! Would recommend this site to anyone
just for your honest customer service alone. Thanks Again."
was first introduced to Infectious Threads on the web and received quick
service buying some killer, hard to find shoes!!! I got to go check
out the store too and found it to have some really cool stuff. If you're
looking for more "one of a kind" items then you'll love the
store and the website. I did have to return some items and even though
I felt like I was making it a hassle, the owner, Andee helped me so
much and was totally cool about everything and extremely fair. I can't
wait to see what she'll be carrying in the future and can't wait for
my next purchase!!!
again! You guys are great, we received our boots last week and are very
happy with them and your customer service. We have turned many of our
friends onto your site.
Thank you for your personal attention, Andee. I really do appreciate
what you've done for me! I'll definately be a repeat customer, and I'll
let others know you have excellent customer service! Thanks again!
Thanks for the great service! I received the shirt yesterday and it's really cute and I can't believe how quickly I received my order. Good work! ...from Stacy on 2/7/08
Just wanted to say your service is great! I got the hat overnight. Thanks again. We just gave it to my son for his birthday & he looks great! ...from Kim on 2/6/08
"Outstanding customer service! This is a great company, it was truly a pleasure doing business with you." ...from Ann on 1/14/08