Customer Praise for Infectious Threads

These are comments from real customers
regarding their shopping experience with us:


"I have wanted the kreepsville666 zombie bag for over a year now and i finally got the chance to order it. not only do i LOVE the bag and the socks i ordered from infectious threads but i also loved the customer service. the supplier ran out of the stalkings i originally ordered but the staff went above and beyond to make it up to me. they made it easy for me to choose something else i wanted in its place, and even upgraded my shipping so that i received my order in only a couple days without charging me for the upgrade. I do a lot of online shopping, and i have to say i dont think i have ever dealt with a company that was so helpful and willing to go out of their way to make a customer happy. thank you guys so much, i will definitely be shopping with you again:)"
submitted by Stevie on 10/28/13

I absolutely loved the customer service from you guys. Hands down, this was the best experience with on line purchasing ever. My clothes are even better in person. THANK YOU, Thank you so much!!!!"
submitted by Danielle on 8/25/13

"I just wanted to say thank you for your assistance with my order - you guys were so helpful and the boots actually arrived a day earlier than expected, so I didn't have to stress about what I needed to get done before Saturday! ;-) I've already gotten a lot of compliments on them. I really appreciate your great customer service and will definitely be a repeat customer... you just have so much great stuff on your site!! :-)"
submitted by Jamie 10/23/12

"Infectious threads has been really helpful and efficient! As a confused customer who has never bought
a pair of creepers before, the store owners were able to advice me and process my order efficiently.
The shoes arrived in great condition, and I'm extremely happy with them! Will certainly repurchase from them
again! I wish there were more great businesses like them, instead of those sales-oriented companies who don't really
care about you. You guys rock!"
submitted by Christine on 8/26/12

"I just wanted to let you know that I received my order a week ago and the top I purchased is absolutely gorgeous!  Thank you for the EXCELLENT service. I have never had such great service or have met such friendly people like yourself before.  I will definitely buy from your store again in the future!"
submitted by Jen on 7/28/12

"Your impeccable service causes me to return to your website time after time :)"
submitted by Peggy on 6/27/12

"You rock!  I'm super excited :) I don't usually write reply e-mails but I had to say, I do a lot of shopping online because there aren't very many cool punk/rockabilly clothing stores around me and the ones that are are either rediculously expensive for what you get or they carry tiny sizes that aren't really meant for curvy ladies like meself.   You have, by far, the best selection of awesome clothes that I've ever come across. And at wicked prices to boot.  Not to mention, I'm super impressed with your customer service.  Most people just ship whatever they ship whenever they feel like shipping it and it could be a week or it could be two months but they don't even give you an idea. I will definitely be back to buy from you again and will pass the word along to some friends :) Thanks!!!!"
submitted by Shannon 5/27/12

"Thank you for the AMAZING and fast customer service. I ordered the Crimson Shadows top, and the Victorian Aristocrat Vest on a Wednesday morning and had it by Friday! Awesome service and awesome clothes. Will definitely be coming back again and again"
submitted by Jen on 2/7/12

"Best site I have ever ordered from, without a doubt!" submitted by Charlotte on 2/7/12

"So happy with the customer service and the great product! I ordered a pair of Lip Service pants and a matching underbust corset, and was emailed directly pertaining to the process and when to expect it...I also got it sooner than anticipated, and they are hella sexy! Thank you so much, I'm definitely shopping here again!"
submitted by Theresa on 12/15/11


"I just received my skirt from Infectious Threads and am so pleased! The quality is wonderful and it fits like a glove! Thank you for not including a receipt, I paid no extra fees which is always ideal. Thank you for the great customer service and I look forward to our next interaction."
submitted by Danja of Canada on 12/14/11

"Thank you so much for accommodating me, that is so kind of you! When i read your email, i was really taken aback at how you took it upon yourself to make sure i received good service, and i am so pleased<3 I can't thank you enough! I'll definitely be sure to promote you and your company to everyone i know, and of course i'll continue to be a customer as well! You're the best!"
submitted by Jessica on 9/26/11

you're the best!
"You guys are grrrreeeeat ! I LOVE my creepers but the last time I ordered a few pairs I had a HORRIBLE experience with the US company who was carrying them ! I had to go through the Better Business Bureau and many unpleasant emails and phone calls and one year later I finally got my stuff...all that to say that I was quite nervous but I decided to take a deep breath and try another company and you guys are just fantastic."
submitted by Lyly on 8/26/11

"Thank you SO much. You have superb customer service and great clothing and accessories. I look forward to many more purchases"
submitted by Amanda on 4/29/11

"I got the top and that came rather fast still for ordering online and you were out of stock! I am impressed with your store and great customer service! I will definitely buy more from you!!"
submitted by Brittney on 3/28/11

"I just placed and order with a couple days ago. Not only did it get here in lightning fast time, but the bag that the shirt was in... AWESOME! The shirt itself...Bad @ss! Thank you so much as I will be ordering again from you soon for sure!!!"
submitted by Bonnie on 3/16/2011

"Andee, thanks alot for the fast and friendly service!  I have recieved my Jezabel gown and shirt and it is the best!  Again, thank you so much and pictures will be coming soon!"
submitted by Erica, New Jersey, 12/2/2010

"Andee provides excellent customer service.  I just placed my second order w/ infectious threads and both orders were sent out very promptly the next day and both times personal emails were received from her to advise me on the status of my orders.  Andee gave me prompt replies to some questions that I had before submitting my purchases.  The items on her site change on a regular basis so there is always something new and fun."
submitted by Wednesday, Hawaii 12/1/2010

" Super-fast and good service, the product were well packed and in good quality!  I'd like to say Extra Thanks for getting the dress to Copenhagen, Denmark on time, even I ordered it a bit too late and wasn't really sure that can it be done. Highly recommended web-shop !!! With best regards, Ave"
...Submitted by Ave, Copenhagen, Denmark  11/14/10

"My email was sick, so i contacted Andee by phone and she helped me grab one of the last pairs of the Demonia Witch-08 skull shoes you guys had...and it wasn't even on the website anymore! So thanx to great customer service and especially 2 u ANDEE!" ... from Brandy on 10/3/10

"I received my shoes in yesterday and i just wanted to say that i absolutely love them. thank you so much and i will continue to shop with your wedsite,since this experiance was amazing!" ...from Irene 1/6/10

"Wow, thank you so much! This is why I continue to shop at Infectious Threads. The customer service is wonderful." ...from Amy 1-6-10

"I appreciate all you and Andee have done-you guys are absolutely the best! Merry Holidays!"
...from Melissa Richardson on 12-21-09

"Just wanted to drop a quick note to tell you guys that you're awesome! I really appreciate the communication on this transaction and look forward to doing more business with you in the future."
...from Sandy on 9-25-09

"Thanks so much for your great customer service and quick replies. It was great doing business with you."
...from Natasha on 9-21-09

"Thanx for the excellent service! I love everything I bought and was very impressed with how quickly it arrived. Will definitely be shopping here again and will also recommend you to others:) 
...from Sarah on 6-17-09

"You guys absolutely rock! Not only did you go above and beyond to help me with my order, but I just received the blouse and the quality of the material is better than I'd hoped for. I've bought other items through the Internet and have been sadly disappointed when I've received them due to poor quality and craftsmanship, but not so with yours."
...from Cyn on 4/24/09

I will def"Just wanted to say thank you :) And out of all the online shops, you have always been my favorite!"
...from Heather on 4/23/09

"Your service is quick and top notch and look forward to do more business in future."
...from Joseph on 4/9/09

"...gawd Infectious Threads is WAY better than Hot Topic!" ...from Lizz on 2/12/09

"I would like to compliment you on the way you run this business. Your professionalism is apparent. I do a lot of online ordering, and you definitely have stood out with customer service (quick and efficient responses)."
...from Catrina, 10/24/08

"Thanks again for all your help and for taking the time to keep me fully informed about the status of my order. Your commitment to customer service really made me feel confident about my purchase and you totally made me feel like I was buying cool stuff from a cool person and not just some anonymous, faceless online storefront."
...from Gaia, 7/26/08

"Infectious Threads is the best EVER the only online shop ive ever shopped at, the only one i ever will. INFECTIOUS THREADS YOU GUYS ROCK"
...from Katelyn on 7/18/08

"This is above the top customer service! Would recommend this site to anyone just for your honest customer service alone. Thanks Again."
...from John on 3/18/08

I was first introduced to Infectious Threads on the web and received quick service buying some killer, hard to find shoes!!! I got to go check out the store too and found it to have some really cool stuff. If you're looking for more "one of a kind" items then you'll love the store and the website. I did have to return some items and even though I felt like I was making it a hassle, the owner, Andee helped me so much and was totally cool about everything and extremely fair. I can't wait to see what she'll be carrying in the future and can't wait for my next purchase!!!
extemely satisfied,
...from Carrie on 3/13/08

Thanks again! You guys are great, we received our boots last week and are very happy with them and your customer service. We have turned many of our friends onto your site.
...from Jamie on 3/11/08

Thank you for your personal attention, Andee.  I really do appreciate what you've done for me! I'll definately be a repeat customer, and I'll let others know you have excellent customer service! Thanks again!
...from Stacy on 2/10/08

Thanks for the great service! I received the shirt yesterday and it's really cute and I can't believe how quickly I received my order. Good work!   ...from Stacy on 2/7/08

Just wanted to say your service is great! I got the hat overnight. Thanks again. We just gave it to my son for his birthday & he looks great!     ...from Kim on 2/6/08

"Hey andee,
You rock my friend, thanks for the update, and i just have to say: i'm so impressed with your level of customer service. It's really hard to find these days and i just want you to know that I appreciate it."        ... from Jessie on 1/28/08

"Outstanding customer service! This is a great company, it was truly a pleasure doing business with you."   ...from Ann on 1/14/08



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