RETURN POLICY

RETURNS/EXCHANGES

No Refunds....We do exchanges and store credit only.

We will cheerfully help you with any merchandise that you want to return, unless the item is a Special Order from Lip Service. 

All returns must be authorized first! Authorization must be obtained by email: info@infectiousthreads.com.

All returns must be received 30 days from sale date, must have original tags on, be in their original brand-new never worn condition, have no funky smells (i.e. smoke, perfume, body odor, cat or dog hair, etc.) and must be accompanied by the original receipt.

Infectious Threads will not reimburse for shipping and handling charges on returns, and will also charge shipping and handling on exchanges.

If you are returning an item because it is damaged, we will examine the item(s) and then determine if a refund is appropriate.

Demonia Shoes and Boots Returns/Exchanges:
All Demonia shoes and boots have a 15% restocking fee. This is because Demonia charges me a 15% fee to restock any returned or exchanged item. Sorry about that!

You are also responsible for any postage costs incurred in the exchange/return.

If you need to return/exchange a shoe or boot, please e-mail us with your order number and reason for return. We will then obtain a Return Authorization number from Demonia and email that back to you along with shipping instructions. All returns/exchanges are to be shipped directly back to Demonia.

StumpTown Kilts:
NO REFUNDS - Full guarantee on craftsmanship issues, on the discretion of StumpTown Kilts (STK) and does not cover the return shipping cost.   Returns will be honored within a period of 90 days from receipt of purchase for repair, only if we determine that the issue is not caused by normal wear and tear, care issues, or is beyond manufacturers defect. We do not offer repairs on kilts that are out of warranty.  EXCHANGES - We accept the exchange of new, unworn and unwashed kilts, within a period of 30 days from receipt of purchase. You are responsible for all return shipping costs and are subject to a $20 restocking fee. The customer is responsible for the shipping to and from STK.

No returns/exchanges on these brands:  Lip Service, RockinBones, and Hilary's Vanity items.